When applying for a return and refund, please make sure to submit relevant supporting documents. If the submitted documents are not clear or sufficient, Shopee may request further information from you.
🔶 Common scenarios for returns and refunds and recommended submission of supporting documents:
The required supporting documents will vary based on the reason for your return/refund (e.g., purchase receipts/invoices, unboxing videos, conversation records with the seller, etc.). Each uploaded proof file should not exceed 10 MB for photos and 100 MB for videos.(minimum 3 seconds, maximum 10 minutes).
*If the seller provides valid shipping proof during the review process, demonstrating that the package is in transit, the seller may dispute or Shopee may cancel the return/refund request. However, if the product is confirmed lost during transit, a refund will be processed for the paid order.
**Due to the special regulations of products that are prone to disputes between the buyer and seller, the return reason option [I want to return item in original/ sealed condition] is not available for these items.
💡 Note:
中文版說明 👉 蝦皮退貨協調所需資料