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When applying for a return and refund, please make sure to submit relevant supporting documents. If the submitted documents are not clear or sufficient, Shopee may request further information from you.

🔶 Common scenarios for returns and refunds and recommended submission of supporting documents:

The required supporting documents will vary based on the reason for your return/refund (e.g., purchase receipts/invoices, unboxing videos, conversation records with the seller, etc.). Each uploaded proof file should not exceed 10 MB for photos and 30 MB for videos (up to 1 minute).

 *If the seller provides valid shipping proof during the review process, demonstrating that the package is in transit, the seller may dispute or Shopee may cancel the return/refund request. However, if the product is confirmed lost during transit, a refund will be processed for the paid order.

 **This return reason is only available for Shopee Mall and Preferred Sellers. Additionally, due to the likelihood of disputes arising from special regulation items, the option of 'Not needed/Already purchased a similar item' is not provided for this return reason.

💡 Note：

1. Supporting documents include but are not limited to the items listed on this page. Shopee may comprehensively consider the specific circumstances and relevant evidence/documents to make a case determination.
2. When the seller disputes this return request, Shopee will assist in further investigation and may request additional evidence.
3. If you are requested to return the item for a return/refund case, please restore the item to its original condition and ensure the packaging is intact. Before returning the item, prepare the following information to serve as valid proof in case the seller disputes the return:
4. Proof of shipment through Shopee 's platform, details of the logistics company used for the return, shipping number, or contact information.
5. Valid proof of the agreement reached between the buyer and seller (especially for return methods where the seller arranges for a pick-up using their own vehicle).

中文版說明 👉 蝦皮退貨協調所需資料